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DescriptionWe are looking for a Customer Success Engineer to serve as a trusted technical partner for our customers throughout their post-sale journey. This role combines customer success, technical expertise, troubleshooting, and product enablement to help customers successfully adopt our solutions, overcome technical challenges, achieve business outcomes, and realize long-term value from our products and services.As a Customer Success Engineer at Cyolo, you will play a key role in ensuring our customers successfully deploy, adopt, and maximize the value of our solutions.You will work closely with Customer Success Managers and cross-functional teams to understand customer goals, technical environments, and challenges, while providing hands-on technical guidance throughout the customer lifecycle.The role combines proactive customer engagement with deep technical problem-solving. You will act as a trusted technical advisor, help resolve complex technical issues, support implementations and integrations, and provide recommendations that drive adoption and long-term customer success.Cyolo secures every connection across critical infrastructure and operational technology (OT) with a full-stack Secure Connectivity Platform that unifies remote privileged access and zero trust microsegmentation. Purpose-built for the world’s most critical operations, Cyolo makes secure connectivity surprisingly simple.RequirementsResponsibilities:
Serve as a trusted technical advisor and primary post-sale technical contact for customers
Partner closely with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments
Guide customers through onboarding, implementation, integration, configuration, and product adoption activities
Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity
Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to drive timely resolution
Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering teams
Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance
Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence
Deliver technical training, workshops, enablement sessions, and product demonstrations for customer stakeholders
Identify technical risks and adoption blockers and proactively work with customers to address them
Help customers optimize their use of Cyolo’s solutions and ensure they are achieving their desired business and security outcomes
Requirements:
3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role
Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations
Strong troubleshooting skills and the ability to analyze complex technical issues and drive them toward resolution
Ability to explain technical concepts clearly and guide customers through practical next steps
Excellent communication, presentation, relationship-building, and stakeholder management skills
Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams
Strong organizational skills with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously
Ability to work independently, take ownership, and operate effectively in a fast-paced environment
Excellent written and verbal communication skills in English
Nice to Have:
Experience supporting enterprise or strategic customers in a B2B technology environment
Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers
Experience with cybersecurity products or working in a cybersecurity environment
Experience working with OT / IT environments or critical infrastructure
Experience with remote access, Zero Trust, or identity and access management solutions
Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation
Experience working in a SaaS company or high-growth startup environment
Success Measures:
High customer satisfaction and strong relationships with technical and business stakeholders
Successful onboarding and implementation of customers
Increased product adoption, usage, and customer value realization
Reduced technical blockers and faster resolution of complex customer issues
Strong renewal support through successful adoption, risk mitigation, and demonstrated product value
Clear internal visibility into customer needs, technical risks, recurring issues, and product feedback
Effective collaboration across Customer Success, Support, Product, and Engineering teams
Originally posted on Himalayas
Serve as a trusted technical advisor and primary post-sale technical contact for customers
Partner closely with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments
Guide customers through onboarding, implementation, integration, configuration, and product adoption activities
Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity
Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to drive timely resolution
Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering teams
Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance
Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence
Deliver technical training, workshops, enablement sessions, and product demonstrations for customer stakeholders
Identify technical risks and adoption blockers and proactively work with customers to address them
Help customers optimize their use of Cyolo’s solutions and ensure they are achieving their desired business and security outcomes
Requirements:
3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role
Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations
Strong troubleshooting skills and the ability to analyze complex technical issues and drive them toward resolution
Ability to explain technical concepts clearly and guide customers through practical next steps
Excellent communication, presentation, relationship-building, and stakeholder management skills
Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams
Strong organizational skills with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously
Ability to work independently, take ownership, and operate effectively in a fast-paced environment
Excellent written and verbal communication skills in English
Nice to Have:
Experience supporting enterprise or strategic customers in a B2B technology environment
Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers
Experience with cybersecurity products or working in a cybersecurity environment
Experience working with OT / IT environments or critical infrastructure
Experience with remote access, Zero Trust, or identity and access management solutions
Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation
Experience working in a SaaS company or high-growth startup environment
Success Measures:
High customer satisfaction and strong relationships with technical and business stakeholders
Successful onboarding and implementation of customers
Increased product adoption, usage, and customer value realization
Reduced technical blockers and faster resolution of complex customer issues
Strong renewal support through successful adoption, risk mitigation, and demonstrated product value
Clear internal visibility into customer needs, technical risks, recurring issues, and product feedback
Effective collaboration across Customer Success, Support, Product, and Engineering teams
Originally posted on Himalayas